Sternfenster records record COTIF in July
Sternfenster has logged a record Complete & On Time In Full (COTIF) score in July, encompassing data from across its in-house production of PVC-U, aluminium and glass products, as well as its internal functions.
With a variety of metrics measured, Sternfenster’s COTIF analysis spans the entire manufacturing chain; from maintaining stocks to ensure industry-leading lead times, to the delivery of the full order once complete.
“Our impressive COTIF reinforces our commitment to quality service for our customers,” said Nathan Court, Sternfenster’s Sales and Marketing Director.
“In the current climate, conditions are tough, margins are tight, and end customers can be unforgiving, so installers need to work with partners that they can rely on. We’ve appraised our internal systems and made some key changes to ensure just that. And we know that it’s working; in July, we saw individual COTIF breakdowns of 99.58% in transport, 98.03% in glass, and 99.57% from our customer service team – just to name a few.
“We’re proactively making changes to ensure we are delivering the best customer service possible, every time.”
Having previously worked with team members to identify key sticking-points, extra staff training and machinery investments were among the measures taken to drive production improvements.
“With PVC-U, we saw an opportunity to strengthen skills in areas such as welding, so we enhanced skillsets through our award-winning training and development initiatives, such as the Starglaze Trainer programme,” added Nathan. “With aluminium, we’ve removed issues associated with stretched gaskets by switching to co-extruded gasketed products, and with glass, we’ve implemented accountability standards.”
“We’re fully committed to continuous improvement, and we’re always focused on training, upskilling and utilising the latest tech to deliver the stability and consistent quality our customers have come to expect.”
In addition, investment in innovations such as EasyAdmin+ – Sternfenster’s cloud-based business management platform – helps installers to manage quotes, track leads, and monitor orders, to increase efficiency and streamline their business operations.
It’s this approach, over more than five decades in business, that has seen the company remain as a steadfast and reliable partner, despite growing supply chain instability.
