Clarity at every stage

For Sternfenster customer Leeds Glass Windows, efficiency and accuracy are essential. With more than 40 years’ experience serving customers across the Leeds area, the family-run installer has built its reputation on dependable service and attention to detail.

In recent years, a growing workload and increasingly complex admin processes prompted the business to look for smarter ways to manage quoting and ordering – leading it to Sternfenster’s EasyAdmin+ platform.

Leeds Glass, led by Managing Director Steve Green, installs a wide range of glazing products, including windows, doors, and conservatories. While the business had long-established systems in place, Steve explains that quoting and order management had become increasingly time-consuming.

“Before we were introduced to EasyAdmin+, quoting took a lot longer,” he says. “Information wasn’t available at your fingertips. We’d submit enquiries to suppliers and then we would have to wait for them to come back to us, so the whole timescale was much longer than it is now.”

However, that changed when Sternfenster introduced EasyAdmin+, its cloud-based quoting and order management system. According to Steve, what set the platform apart was that other suppliers didn’t offer anything comparable.

“When Sternfenster showed us EasyAdmin+, we could immediately see the benefits,” he explains. “All the job information is in one place, it’s easy to use for all our admin staff, and it delivers a better outcome for the customer.”

Getting started with the system was straightforward. Steve describes the onboarding process as professional and well-managed, with Sternfenster taking the lead on setup and training.

“The training was very friendly and very professional,” says Steve. “The system itself is easy to use, and support has always been there when we’ve needed it.”

From a day-to-day operational perspective, EasyAdmin+ has had a significant impact on speed and visibility. Quoting, in particular, has been transformed.

“It’s sped the process up immensely,” Steve explains. “You enter the job details, frame descriptions and specifications, and everything is there straight away. Glass sizes and product variations are visible immediately, with any potential issues automatically flagged. It’s all instant.”

That visibility has been particularly valuable across the wider team. 

Steve notes that EasyAdmin+ allows any member of staff to pick up a job and understand its status, even if they weren’t involved initially. 

“Anyone can jump onto the system, follow the notes, and see exactly what’s happening. That visibility is great for everyone.”

That sentiment is echoed by Matthew Walkin, PVC Administrator at Leeds Glass, who uses Sternfenster’s EasyAdmin+ daily to design and order windows and doors. Having worked with several systems over the years, Matthew describes EasyAdmin+ as one of the most intuitive platforms he’s used.

“It’s made the whole process a lot more efficient,” he says. “You’re not drawing things out, checking pricing books or switching between systems. With a few clicks, you’ve got the design, the price and a proposal you can send straight to the customer.” 

Matthew highlights the system’s visual capabilities as a major advantage. 

“You can see the full window – the colour, handles, vents, frame options – all in 3D,” he explains. “It helps you visualise what you’re doing, and it helps customers understand exactly what they’re getting. That really reduces the margin for error.”

The consistency of workflow has also helped reduce bottlenecks and mistakes. 

“You’re doing one process instead of three or four different things,” Matthew adds. “That saves time, streamlines everything, and makes it easier for the whole team to work efficiently.”

Both Steve and Matthew are clear about the value EasyAdmin+ already delivers, as well as its potential as the business continues to integrate it further.

“I would highly recommend Sternfenster’s EasyAdmin+ to other installers,” Matthew concludes. “It’s highly comprehensive, very easy to use, and has all the information right there when you need it.”

For Leeds Glass, Sternfenster’s EasyAdmin+ has brought clarity, speed, and confidence to quoting and ordering – reinforcing a supplier relationship bult on reliability and long-term support.

For more information about EasyAdmin+, installers are encouraged to contact their Sternfenster sales representative or the customer service team by emailing sales@sternfenster.co.uk or calling 01522 512525.