If a burglary or a break in were to take place within a property as a result of a hardware product failure, your customers would be covered by our Secureplus guarantee. We can offer you, the installer / supplier, up to £1000, or the equivalent, towards the cost of the product that requires repair, remaking or installing. We can pay directly to you, and £500 as a goodwill gesture to your customer for any inconvenience that may have been caused.

If a break in were to occur, and a claim was made on the end user’s household insurance, we would contribute up to £500 towards any excess incurred to the homeowner. All we would require is a copy of the insurance claim form, a copy of their receipt showing the payment excess and we would provide the reimbursement. This excludes break-ins where access has been gained by breaking the glass. All our payments are subject to terms and conditions which you can find here.

• Any products covered must be fully paid for.
• Products must have been installed by one of our Approved Installers.
• Installation must be to industry standards.
• Products covered must be supplied to Secured by Design standards (windows and doors).
• The installation must be registered with us within 28 days of the installation to get a Sternfenster Secureplus reference number.
• The security guarantee is non-transferable.
• Products supplied must be manufactured in accordance with the care and maintenance guides.
• The products must not have been modified and or repaired.
• The guarantee will not apply if the products have been subjected to abuse, vandalism, negligence or subjected to forces and stresses beyond recommended levels prior to the break-in.
• We must be notified in writing within 7 days of the break-in, including the crime reference number and your Sternfenster Secureplus reference number (which you will get once you have registered).
• We will send an engineer to the site within 10 days** of receiving your claim and will access the products to determine which components failed during the break-in and whether the terms and conditions have been met. Please provide access and cooperation in order for the service engineer to assess the claim, between Monday-Friday 09:00 and 17:00. **Excluding Bank holidays and Christmas where response times may vary.
• If your break-in to the property is judged to have occurred due to the failure of a hardware component not supplied by us, or due to access being gained by breaking the glazing component then none of the above benefits will apply.
• The products must have been securely closed and locked, windows must not be in the night vent position and door locks must be fully engaged prior to break-in occurring.
• The decision of our engineer is in final respect of:
  • Whether the product has been maintained in accordance with our instructions
  • Whether any modifications/repairs have been made
  • Whether entry has been gained through the failure of our product
• The guarantee is applicable to residential properties in the UK only, commercial properties are excluded.